Contact Us
Reach our team for support, billing, legal, and privacy requests.
Support Email
Email: support@aisubtitletranslator.net
Location: Shenzhen, China
We usually respond within 1-2 business days. For faster handling, include your account email and related job ID or transaction ID.
Request Types
- Technical support: subtitle upload, translation, download issues
- Billing support: credits, subscriptions, duplicate charges
- Privacy requests: access, correction, deletion, export
- Legal notices and abuse reports
Refund Requests
For refund or billing correction requests, review our Refund Policy and email us at support@aisubtitletranslator.net.